Gas Emergencies
Gas Escape Procedure
ALL ESCAPES MUST BE REPORTED AND ACTIONED IMMEDIATELY
Immediate Action to be Taken:
1. Turn off meter/emergency control immediately and leave off until escape has
been repaired.
2. Extinguish all flames.
3. Ventilate the premises by opening doors and windows.
4. Do not operate any electrical switches.
5. Phone the 24 Hr National Gas Emergency service: 1850 20 50 50.
6. Immediate access to premises may be required by Bord Gáis Networks.
Information that should be reported:
1. Customer’s name, address and telephone number.
2. Where the smell of gas is most noticeable.
3. When the smell of gas was first noticed.
4. Whether the gas has been turned off.
5. Is there any smell of gas outside?
6. Are there any special instructions for access?
Telephone Helpline
A freephone national gas emergency service is operated 24 hours a day. If you are at all concerned about a gas leak, you should call 1850 20 50 50.
The call will not cost you anything. It is operated 24 hours a day, 365 days a year. All calls are recorded and may be monitored.
You will be put through to a trained operator, who will log all important details, which will then be dispatched to an engineer. It is important that you give accurate information, so that Bord Gáis Networks can offer the right gas safety advice.
The information given above applies regardless of who your gas supplier is.
Gas Safety
1. Do not use any gas appliances that you think may have a fault
2. Ensure that all gas appliances are serviced at least once a year by a member of
RGII: www.rgii.ie
3. Ensure that all ventilation grilles and outside flues are never covered or blocked.
4. Fit a Carbon Monoxide Detector
5. Be aware of the position of your gas meter and mains valve.
6. Ensure that the 24Hr Emergency Line number is in a visible place.
Carbon Monoxide
If any of your gas appliances are faulty they may produce Carbon Monoxide. This is a dangerous by product of natural gas. It is colourless and odourless.
Gas flames should be blue. If your appliances are burning orange or yellow there could be Carbon Monoxide present. If in doubt you should have the appliances checked by a member of RGII: www.rgii.ie.